Subscription & Refund Policy
Billing, renewals, cancellations, plan changes and refund handling for Guildorax paid services.
The price, billing frequency, taxes and features shown at checkout form part of your purchase terms.
Paid subscriptions
Guildorax may offer monthly, annual or other paid plans such as Pro or Business. Plan features and limits are described on the applicable pricing or checkout page.
Automatic renewal
Unless the checkout states otherwise, subscriptions renew automatically at the end of each billing period until cancelled. You authorize the applicable payment provider to charge the payment method on file for renewal charges and applicable taxes.
Cancellation
You may cancel a subscription through available account/billing controls or by contacting support. Cancellation normally stops future renewals; access to paid features may continue through the already-paid billing period unless otherwise stated.
Refunds
Except where required by law, charges are generally non-refundable once a billing period begins. Guildorax may, at its discretion, issue a full or partial refund for duplicate charges, confirmed billing errors, prolonged service failures or other exceptional circumstances.
Plan changes
Upgrades, downgrades or changes between billing periods may be charged or credited according to the terms shown at the time of change. Some changes may take effect immediately while others begin at the next renewal.
Failed payments
If payment fails, Guildorax may retry the charge, notify the account owner, temporarily restrict paid features or move the account to a lower plan after any applicable grace period.
Taxes and currency
Prices may exclude taxes unless stated otherwise. Currency conversion, card-network fees or bank charges imposed by third parties are outside Guildorax control.
Feature changes
Guildorax may change paid features or limits prospectively. Material changes to an active paid plan will be handled in a commercially reasonable manner and subject to applicable consumer law.
Billing disputes
Before filing a payment dispute, please contact [email protected] with the transaction date, account information and a description of the issue so Guildorax can investigate.
